Shipping & Delivery

Please note that shipping times may vary depending on order volume, production times, and the carrier. Orders may take up to 14 business days to be delivered.

We appreciate your patience and support while we work to get your order to you. 🤝

Refund Policy

Last Updated: September 5, 2026

At Grand Motives, we want you to be satisfied with your order. If there is an issue with your order, please contact us through the Contact page on our website so we can review the situation and determine the best way to resolve it.

Order Issues

If your order arrives damaged, defective, incorrect, or has another issue, please contact us through our Contact page and provide:

• Your order number
• A description of the issue
• Photos or other information showing the issue, when applicable

Once we receive your request, we will review the issue and work with you to determine an appropriate resolution.

Depending on the circumstances, a resolution may include a replacement, exchange, store credit, or refund.

Refund Approval

Refunds are not automatically guaranteed for every order issue. Each request will be reviewed individually based on the circumstances and condition of the item.

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional time for your financial institution or payment provider to process the refund after it has been issued.

Contact Us First

Before sending an item back or taking any other action regarding a potentially defective, damaged, or incorrect order, please contact us through the Contact page.

We will provide further instructions after reviewing your request.

Final Sale and Limited-Release Items

Certain products or limited-release items may be designated as final sale and may not be eligible for a refund, return, or exchange unless the item arrives damaged, defective, or incorrect.

Any applicable final-sale conditions will be communicated on the product page or at the time of purchase.

Contact

For questions or concerns regarding your order, please visit the Contact page on our website and provide your order information and details regarding the issue.

Grand Motives

• Machine wash cold on gentle cycle
• Do not bleach
• Tumble dry low
• Iron at low temperature, avoid ironing on print
• Do not dry clean

Privacy Policy

Last Updated: September 4, 2026

At Grand Motives, we respect your privacy and are committed to protecting the personal information you provide when visiting our website or placing an order.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Your name
• Email address
• Billing and shipping address
• Phone number
• Order and purchase information
• Payment information
• Information you voluntarily provide when contacting us
• Website usage and device information, such as IP address, browser type, and pages visited

We only collect information that is reasonably necessary to operate and improve our website and provide our products and services.

2. How We Use Your Information

Grand Motives may use your information to:

• Process and fulfill orders
• Provide shipping and delivery updates
• Communicate with you regarding your order
• Respond to questions, requests, or customer service inquiries
• Improve our website, products, and customer experience
• Prevent fraudulent or unauthorized transactions
• Send promotional emails or other marketing communications when permitted by law

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in those messages.

3. Payment Information

Payments may be processed through third-party payment providers.

Grand Motives does not intentionally store your complete credit card or debit card number on our own systems. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website traffic, and improve the shopping experience.

Third-party services used on our website may also use cookies or similar technologies for analytics, payment processing, advertising, or other services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. How We Share Information

Grand Motives does not sell or rent your personal information.

We may share information with trusted third-party service providers when necessary to operate our business, including services that assist with:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting
• Website analytics
• Customer communication
• Marketing and advertising

These providers may only receive information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, or to protect the rights, property, and safety of Grand Motives, our customers, or others.

6. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Third-Party Links

Our website may contain links to third-party websites or services.

Grand Motives is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of certain marketing communications
• Request information about how your personal information is collected or used

To make a privacy-related request, please contact us using the contact information provided on our website.

10. Changes to This Privacy Policy

Grand Motives may update this Privacy Policy from time to time.

When changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Grand Motives through the contact information provided on our website.

Grand Motives

Terms of Service

Last Updated: September 5, 2026

Welcome to Grand Motives. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. Acceptance of Terms

By accessing this website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service, as well as our Privacy Policy and other applicable policies posted on our website.

If you do not agree with these terms, please do not use our website or purchase our products.

2. Products and Product Information

We make every effort to ensure that product descriptions, images, sizing information, colors, and other product details are accurate.

However, colors may appear slightly different depending on your device or screen settings. Minor variations in garment color, texture, printing, embroidery, or construction may also occur.

Grand Motives reserves the right to modify, discontinue, or update products at any time without prior notice.

3. Orders and Payments

When you place an order through our website, you agree that all information provided is accurate and complete.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• Product availability
• Pricing or listing errors
• Suspected fraudulent activity
• Incorrect customer information
• Unauthorized use of payment methods

If we cancel an order after payment has been processed, you will be refunded the amount charged for the canceled order.

4. Pricing

All prices displayed on our website are subject to change without notice.

Grand Motives reserves the right to correct pricing errors or inaccuracies, including after an order has been submitted. If an order is affected by a pricing error, we may contact you before processing the order or cancel the affected order and provide a refund.

5. Shipping and Delivery

Shipping times may vary depending on order volume, processing time, shipping carrier delays, weather, holidays, and other circumstances outside of our control.

Orders may take up to 14 business days to be delivered.

Delivery estimates are not guaranteed unless explicitly stated otherwise.

Once an order has been handed over to the shipping carrier, Grand Motives is not responsible for delays caused by the carrier, incorrect addresses provided by the customer, or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate shipping address at checkout.

6. Returns, Refunds, and Exchanges

Our return, refund, and exchange policies are outlined separately on our website.

By placing an order, you acknowledge that you are responsible for reviewing our applicable return and refund policies before completing your purchase.

Any approved return or exchange must meet the requirements outlined in our applicable policy.

7. Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order information and photographs of the issue.

We will review the situation and determine the appropriate resolution.

8. Limited-Edition and Sold-Out Products

Certain Grand Motives products may be released in limited quantities.

Limited-edition products may not be restocked once they sell out. Product availability is not guaranteed, and Grand Motives reserves the right to discontinue products or collections at any time.

9. Intellectual Property

All content appearing on this website, including but not limited to Grand Motives branding, logos, names, graphics, designs, product artwork, photography, text, and website content, is owned by or licensed to Grand Motives and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or use Grand Motives intellectual property without prior written permission.

10. Website Use

You agree to use this website only for lawful purposes.

You may not use the website to:

• Commit or facilitate fraudulent activity
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of the website
• Copy or reproduce website content without permission
• Engage in activity that could harm Grand Motives or other customers

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

11. Third-Party Services

Our website may use third-party services for payment processing, shipping, website hosting, analytics, messaging, or other business functions.

Grand Motives is not responsible for interruptions, errors, or issues caused by third-party services outside of our reasonable control.

12. Messaging Terms and Privacy

In addition to these Terms of Service, you agree to comply with our Messaging Terms and Messaging Privacy Policy governing communications and messaging services associated with Grand Motives.

• Messaging Terms
• Messaging Privacy Policy

13. Limitation of Liability

To the fullest extent permitted by applicable law, Grand Motives and its owners, employees, affiliates, and service providers will not be liable for indirect, incidental, consequential, or special damages arising from your use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

Grand Motives reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when posted to this website unless otherwise stated.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to Grand Motives and its place of business, without regard to conflict-of-law principles.

16. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact Grand Motives through the contact information provided on our website.

Grand Motives

Thank you for supporting Grand Motives.